Privacy Policy

At Zelvarian, operated by Guangxi Bolima Trading Co., Ltd. (the “Company,” “we,” “us,” or “our”), we value your privacy and recognize the importance of handling personal information responsibly.

This Privacy Policy describes how we collect, use, disclose, store, and otherwise process personal information when you visit our website, make a purchase, contact our customer support team, or interact with our services.

We aim to provide a transparent shopping experience by explaining our data practices and the choices that may be available to you under applicable privacy laws.

By accessing or using our website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where consent is legally required for particular processing activities, we will seek that consent as required by applicable law.

01. Company Information

Brand Name
Zelvarian

Legal Company Name
Guangxi Bolima Trading Co., Ltd.

Customer Support Email
service@zelvarian.com

Business Address
Room 1403, 9th Building, Yangguang Chenglong Guangying Yintian Bay, No.8 Liangda Avenue, Liangqing District, Nanning Area, China (Guangxi) Pilot Free Trade Zone, Guangxi Zhuang Autonomous Region, P.R. China

For privacy-related questions or requests concerning your personal information, please use the contact details provided above.

02. Personal Information We Collect

The information we collect depends on how you interact with our website and services, the choices you make, and the features you use.

Information You Provide Directly

We may collect personal information that you voluntarily provide when you:

• Place an order or complete checkout.

• Create or manage an account, where this feature is available.

• Contact our customer support team.

• Subscribe to newsletters or other communications.

• Participate in promotions, surveys, or other activities we offer.

Depending on the interaction, this information may include:

• Name and contact details.

• Email address and telephone number.

• Shipping and billing addresses.

• Order history and transaction details.

• Payment-related information necessary to process a transaction.

• Messages, attachments, and other information submitted to customer support.

• Preferences or responses provided through surveys or promotions.

Please provide accurate information when placing an order or contacting us so that we can assist you effectively.

Information Collected Automatically

When you browse or interact with our website, certain technical and usage information may be collected automatically through server logs, cookies, pixels, and similar technologies.

Depending on the technologies in use, this information may include:

• Internet Protocol (IP) address.

• Browser type and version.

• Device characteristics and operating system.

• Pages viewed and links selected.

• Referral URLs and information about how you reached our website.

• Website navigation and interaction patterns.

• Shopping cart activity and interactions with products.

• Approximate location inferred from technical information, where available.

We may use this information to maintain website functionality, troubleshoot technical issues, improve performance, understand website usage, and support relevant marketing activities where permitted by applicable law and your privacy preferences.

Information Received from Third Parties

We may receive certain information from third-party service providers and business partners when necessary to operate our website and provide our services.

These parties may include:

• Payment processors and payment service providers.

• Website hosting and technology providers.

• Analytics service providers.

• Marketing and advertising platforms.

• Shipping, fulfillment, and related service providers.

The information received may help us verify transactions, process orders, provide customer support, understand website performance, prevent fraud, and improve our services.

The information available to us depends on the services involved and the applicable arrangements. Third parties may also process information under their own privacy policies and legal obligations.

03. How We Use Personal Information

We may use personal information for the following purposes, subject to applicable law:

Order Management and Fulfillment

To process purchases, confirm transactions, arrange shipping, provide order updates, and manage returns or refunds.

Customer Support

To respond to inquiries, investigate order-related issues, and provide assistance before and after a purchase.

Website Operations

To operate, maintain, secure, and improve the performance and functionality of our website.

Analytics and Service Improvement

To understand how visitors interact with our website and identify opportunities to improve product information, website navigation, and the shopping experience.

Marketing and Advertising

To communicate relevant offers, measure advertising performance, and support personalized marketing where permitted by law and consistent with your applicable privacy choices.

Security and Fraud Prevention

To detect suspicious activity, protect transactions, maintain website security, and help prevent unauthorized access or misuse.

Legal and Regulatory Compliance

To comply with applicable laws, respond to lawful requests, establish or defend legal claims, and protect our legitimate rights where appropriate.

We will use personal information in ways that are consistent with the purposes described in this Privacy Policy or as otherwise permitted or required by applicable law.

04. Cookies and Similar Technologies

Zelvarian may use cookies, pixels, tags, web beacons, and similar technologies to support website functionality and understand how visitors interact with our services.

These technologies may serve several purposes.

Essential Cookies

These support core website functions, which may include:

• Shopping cart operation.

• Checkout and transaction processing.

• Session management.

• Website security and fraud prevention.

Analytics Cookies

These help us understand website traffic, visitor behavior, and website performance so that we can identify areas for improvement.

Preference Cookies

These may remember selected settings or preferences to provide a more convenient browsing experience.

Advertising Cookies

Where used, these technologies may help measure advertising effectiveness, understand interactions with advertisements, or support personalized advertising in accordance with applicable law and your privacy preferences.

You may be able to manage or restrict cookies through your browser settings and any privacy controls made available on our website.

Please note that blocking certain cookies may affect shopping cart functionality, checkout, or other website features. Browser controls may not automatically apply to every type of tracking technology.

05. Analytics and Advertising Services

We may work with third-party analytics providers and advertising partners to understand website performance, evaluate marketing activities, and improve the relevance of content or advertisements.

Depending on the services implemented and the applicable permissions or settings, these providers may collect or receive information through cookies, pixels, device identifiers, or similar technologies.

Information processed for these purposes may include technical identifiers, browsing activity, interactions with advertisements, and information about visits to our website.

Some disclosures to advertising partners may be considered “sharing,” “targeted advertising,” or similar regulated activities under certain privacy laws. Where applicable, you may have the right to opt out of such activities.

Third-party providers may have their own privacy policies and data practices. We encourage you to review their policies when relevant.

06. When We Disclose Personal Information

We may disclose personal information to the following categories of recipients when reasonably necessary for the purposes described in this Privacy Policy:

• Service Providers: Companies that support website hosting, payment processing, customer support, analytics, shipping, and other operational functions.

• Technology Providers: Providers that maintain or improve the systems and tools used to operate our website.

• Analytics and Advertising Partners: Partners that help measure website activity and advertising performance, subject to applicable privacy requirements.

• Professional Advisers: Legal, accounting, compliance, or other professional advisers where appropriate.

• Authorities and Other Parties: Government authorities, regulators, courts, or other parties where disclosure is required by law or reasonably necessary to protect legal rights and security.

• Business Transaction Participants: Relevant parties in connection with a proposed or completed merger, restructuring, acquisition, or transfer of business assets, subject to applicable legal requirements.

We do not describe these disclosures as unlimited authorization to use personal information for unrelated purposes. Any disclosure remains subject to applicable law and the relevant circumstances.

07. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, accounting, security, dispute resolution, and compliance with legal obligations.

The appropriate retention period may depend on the type of information, the nature of our relationship with you, the purpose for which the information was collected, and applicable legal requirements.

When personal information is no longer reasonably required, we will take appropriate steps to delete it, anonymize it, or otherwise handle it in accordance with applicable law and our retention practices.

08. Data Security

We use reasonable technical, organizational, and administrative measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

The measures used may vary depending on the nature of the information, the systems involved, and the risks associated with processing.

However, no method of electronic transmission, internet communication, or data storage can be guaranteed to be completely secure. While we work to protect personal information, we cannot promise absolute security.

If you believe that your interaction with our website or your personal information may have been compromised, please contact us promptly.

09. Your Privacy Rights and Choices

Depending on your location and applicable privacy laws, you may have certain rights concerning your personal information.

These rights may include, where applicable:

• Access: Request access to personal information we maintain about you.

• Correction: Request correction of inaccurate or incomplete information.

• Deletion: Request deletion of personal information, subject to applicable exceptions.

• Data Portability: Request a copy of certain information in a portable format, where required by law.

• Withdrawal of Consent: Withdraw consent for processing activities that rely on consent, without affecting the lawfulness of processing performed before withdrawal.

• Marketing Preferences: Unsubscribe from promotional emails by using the unsubscribe instructions provided in the message, where available.

• Advertising and Data-Sharing Choices: Opt out of certain targeted advertising, sales, or sharing activities where applicable law provides that right.

• Complaint or Appeal: Submit a complaint to a relevant privacy authority or appeal certain decisions where such rights are provided by applicable law.

The availability and scope of these rights depend on the law applicable to your circumstances.

To submit a privacy request, please email service@zelvarian.com. We may need to verify your identity or request additional information to process your request securely and lawfully.

We will review and respond to eligible requests within the timeframes required by applicable law.

10. Browser Privacy Signals

Some browsers and browser extensions offer privacy signals, including Global Privacy Control (GPC) and Do Not Track (DNT).

The legal effect of these signals may vary depending on the type of signal, the processing activity, and the jurisdiction involved.

Where applicable law requires us to recognize and honor a particular privacy signal, we will process it in accordance with the relevant requirements.

We do not represent that every browser signal is recognized in every circumstance. Where no applicable standard or legal obligation requires a particular response, our handling of the signal may depend on the technical capabilities of our website and the relevant circumstances.

11. Advertising Preferences

You may have options to manage personalized advertising through browser settings, available website privacy controls, or tools provided by relevant advertising platforms.

Where applicable law grants you the right to opt out of certain advertising-related data processing, you may submit a request through the available privacy mechanisms or by contacting us.

Opting out of personalized advertising does not necessarily stop all advertising. You may continue to see general advertisements that are not based on the same personalization practices.

Your advertising preferences may also depend on the settings and policies of third-party platforms you use.

12. Children's Privacy

Our website is not intended for children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If we become aware that personal information has been collected from a child under 13 without the legally required authorization, we will take appropriate steps to address the situation in accordance with applicable law.

If you believe that a child has provided personal information to us, please contact service@zelvarian.com so that we can review the matter.

Where applicable law establishes a higher age threshold or additional requirements for children's personal information, those requirements will apply.

13. International Data Processing

Depending on the service providers and systems used to operate our website, personal information may be processed or accessed in countries or regions other than the location from which you access our services.

Privacy and data protection laws may differ between jurisdictions.

Where applicable law requires safeguards for international transfers of personal information, we will take steps consistent with those legal requirements.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, payment services, social media platforms, or other external services.

These third parties may collect or process information under their own privacy policies and terms. We are not responsible for independent privacy practices outside our control.

We recommend reviewing the applicable policies before providing personal information directly to a third-party website or service.

15. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our website, business operations, service providers, or legal and regulatory requirements.

When changes are made, the updated version will be published on this page with a revised “Last Updated” date.

Where required by applicable law, we will provide additional notice or obtain consent for material changes to our data practices.

We encourage you to review this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, our data practices, or your privacy rights, please contact us using the details below.

Brand Name
Zelvarian

Legal Company Name
Guangxi Bolima Trading Co., Ltd.

Customer Support Email
service@zelvarian.com

Business Address
Room 1403, 9th Building, Yangguang Chenglong Guangying Yintian Bay, No.8 Liangda Avenue, Liangqing District, Nanning Area, China (Guangxi) Pilot Free Trade Zone, Guangxi Zhuang Autonomous Region, P.R. China

When submitting a privacy request, please describe your inquiry clearly and include relevant information that can help us identify the matter. Please do not send passwords or unnecessary sensitive information by email.

Our Commitment to Privacy

At Zelvarian, we believe that transparency, responsible data handling, and respect for individual privacy are essential to a trustworthy online shopping experience.

We aim to communicate our privacy practices clearly and handle personal information with appropriate care, in accordance with applicable legal requirements.

Zelvarian — Thoughtful Beauty. Respectful Privacy.