Return & Refund Policy
Return & Refund Policy
Your Satisfaction Matters. Our Commitment Remains.
At Zelvarian, operated by Guangxi Bolima Trading Co., Ltd., we want every customer to enjoy a clear, reliable, and reassuring shopping experience. If your purchase does not meet your expectations or an issue arises with your order, please review the following Return & Refund Policy for information on eligibility, return procedures, and available resolutions.
01. Order Cancellation
If you wish to cancel an order, please contact our customer support team as soon as possible.
Cancellation requests may be submitted before an order enters processing or fulfillment. Once an order has been prepared for shipment or dispatched, cancellation may no longer be possible.
If your cancellation request is approved and payment has already been collected, an applicable refund will be issued to your original payment method.
Submitting a cancellation request does not guarantee approval. Our team will review the current order status and advise you of the available options.
Cancellation Support: service@zelvarian.com
02. Return Eligibility
Eligible products may be returned within 30 calendar days of delivery, subject to the conditions outlined in this policy and any mandatory rights available under applicable law.
To qualify for a standard return, the item should:
-
Be unused and in its original condition.
-
Include its original packaging, accessories, and other included components, where applicable.
-
Be accompanied by proof of purchase, such as an order confirmation or order number.
Certain products may be subject to additional restrictions where permitted by applicable law, including restrictions related to hygiene, product safety, or the condition of opened or used items. Any applicable restrictions will be assessed in accordance with the relevant product information and legal requirements.
Please contact our customer support team and obtain return instructions before sending an item back. Returns sent without prior authorization may be delayed or may not be processed until the return request has been reviewed.
Nothing in this policy limits any non-waivable consumer rights under applicable law.
03. How to Request a Return
To begin the return process, email our customer support team at:
Please include the following information in your request:
-
Your order number.
-
The name of the product you wish to return.
-
The reason for the return.
-
Clear photographs or videos of the product, if relevant to your request.
Once we receive your request, our team will review the details and provide the applicable return instructions.
Please wait for confirmation before shipping the item. Following the provided instructions helps us identify your return and process it more efficiently.
04. Return Address & Shipping Instructions
Please do not send returned products directly to our business registration address.
After your return request has been reviewed and approved, our customer support team will provide the appropriate return address and any specific shipping instructions.
Returns sent to an incorrect address or without the required information may experience processing delays. We recommend retaining your shipping receipt and tracking details until the return has been resolved.
Return Assistance: service@zelvarian.com
05. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return and the circumstances of the order.
Customer-Initiated Returns
For preference-based returns, including situations where you:
-
Ordered the wrong product.
-
Changed your mind after purchasing.
-
No longer wish to keep the item for personal preference reasons.
The customer is generally responsible for the return shipping costs, subject to applicable law and any specific arrangements confirmed by our support team.
Damaged, Defective, Incorrect, or Misdescribed Products
If an item arrives damaged, defective, incorrect, or materially different from its description, please contact us promptly and provide relevant supporting information.
After reviewing the circumstances, we will work with you to determine an appropriate resolution, which may include a replacement, refund, or return assistance. Where the issue is our responsibility, we will provide an appropriate solution without additional costs to the customer, as required by applicable law and the circumstances of the case.
We may request photographs, videos, or other reasonable information to help assess the issue.
06. Refund Processing
Once your returned item has been received and inspected, we will notify you of the outcome of the return review.
If your refund is approved, it will be issued to your original payment method, unless another method is agreed upon where permitted by applicable law.
For eligible returns, our target processing timeframe is 5–10 business days after the returned item has been received and inspected.
Please note that this timeframe refers to our refund processing. The time required for the refunded amount to appear in your account may vary depending on your payment provider, card issuer, or financial institution.
Where applicable law requires a different refund deadline, the legally required timeframe will apply.
07. Late or Missing Refunds
If you have not received your refund within the expected timeframe, we recommend the following steps:
-
Check your original payment account or bank statement again.
-
Contact your card issuer, bank, or payment provider to ask whether the refund is still being processed.
-
If the refund remains unaccounted for, contact our customer support team with your order number and return details.
Our team will review the available information and help you determine the next steps.
Refund Support: service@zelvarian.com
08. Important Return Considerations
To help ensure a smooth return experience, please keep the following points in mind:
-
Contact us before returning a product.
-
Follow the return address and shipping instructions supplied by our support team.
-
Retain proof of shipment and tracking information where available.
-
Provide accurate order details so we can identify your purchase.
-
Review any product-specific return conditions communicated to you.
Return eligibility, refund amounts, and available remedies will be determined in accordance with this policy, the circumstances of the order, and applicable law.
09. Contact Information
For questions about order cancellations, return eligibility, shipping instructions, or refund status, please contact us using the details below.
Brand Name
Zelvarian
Legal Company Name
Guangxi Bolima Trading Co., Ltd.
Customer Support Email
service@zelvarian.com
Business Address
Room 1403, 9th Building, Yangguang Chenglong Guangying Yintian Bay, No.8 Liangda Avenue, Liangqing District, Nanning Area, China (Guangxi) Pilot Free Trade Zone, Guangxi Zhuang Autonomous Region, P.R. China
Please note that this address is provided for business identification purposes. It is not a return address. The correct return destination will be provided by our customer support team after your request has been reviewed and approved.
Our Commitment to a Better Experience
At Zelvarian, we value clear communication, fair treatment, and dependable customer care. We aim to handle return and refund requests thoughtfully, explain the applicable procedures, and help customers find an appropriate resolution.
Thank you for choosing Zelvarian and giving us the opportunity to assist you.
Zelvarian — Thoughtful Beauty. Considerate Service.