Shipping Policy

At Zelvarian, we want your shopping experience to feel considered from the moment you place an order to the moment your package arrives. We work with logistics providers and fulfillment partners, where applicable, to prepare and deliver orders as efficiently as possible.

This Shipping & Delivery Policy explains our order processing procedures, estimated delivery times, shipping fees, tracking services, and delivery-related support.

01 — Order Processing

Orders are typically processed within 1–5 business days after payment has been successfully confirmed.

Processing time refers to the time required to verify, prepare, and dispatch your order. It is separate from the transit time required for delivery.

Processing may take longer during periods of high order volume, promotional events, public holidays, inventory adjustments, or other circumstances affecting order preparation.

Orders placed on weekends or public holidays will normally begin processing on the next available business day.

Once your order has been dispatched, we will send a shipping confirmation email containing tracking information when available.

02 — Estimated Delivery Time

Our current estimated delivery time is:

10–20 business days after shipment-related processing begins?

For clarity, the expected overall timeframe consists of two stages:

  • Order processing: Typically 1–5 business days after payment confirmation.

  • Shipping transit: Estimated at 10–20 business days after dispatch.

Accordingly, the typical estimated total timeframe is approximately 11–25 business days after payment confirmation, excluding circumstances that may cause additional delays.

These timeframes are estimates, not guaranteed delivery dates. Actual delivery may vary depending on the destination country or region, local delivery services, customs clearance, carrier operations, peak-season demand, weather, and other circumstances beyond our reasonable control.

If an unexpected delay occurs, please contact our customer support team for assistance.

03 — Shipping Fees

We currently offer standard shipping where available.

<box />

Standard Shipping Fee

<text size="md" weight="medium">$2.99 USD</text>

The applicable shipping fee will be displayed at checkout before you confirm payment. Any additional charges, taxes, duties, or import fees that may apply will be handled in accordance with the information disclosed at checkout and applicable law.

Shipping options, availability, and costs may vary by destination. If special delivery restrictions apply to your location, we will provide relevant information where reasonably practicable.

04 — Fulfillment & Shipping Origin

To support order fulfillment, your purchase may be prepared at our own facilities or at facilities operated by trusted fulfillment partners.

The fulfillment location may depend on product availability, inventory location, destination, and logistics arrangements.

As a result, we cannot guarantee that every order will ship from the same facility or geographic location. The shipping origin may vary between orders.

05 — Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for the carrier’s tracking system to register the shipment and display its first updates. Tracking information may not appear immediately after dispatch.

To help you monitor your delivery:

  1. Check your shipping confirmation email.

  2. Open the tracking link or enter the tracking number on the relevant carrier’s tracking page, if provided.

  3. Review the latest available shipment status and delivery updates.

If your tracking details are unavailable, appear incorrect, or have not updated for an extended period, please contact us with your order number and any tracking information you have received.

06 — International Shipping

Zelvarian offers international shipping to eligible destinations where shipping services are available.

Delivery availability may be affected by destination restrictions, carrier coverage, customs requirements, import regulations, or other logistical limitations.

Customs clearance and any applicable import duties, taxes, or fees may affect delivery time and total cost. Responsibility for such charges will be determined by the terms presented at checkout and applicable law.

If we are unable to ship to your destination after reviewing your order, our customer support team will contact you regarding the available options and any applicable refund or cancellation arrangements.

07 — Delayed, Missing & Lost Packages

Although we work to support reliable delivery, delays may occasionally occur during transportation or customs processing.

If your package appears to be delayed, tracking information has not changed for an extended period, or you believe your shipment may be lost, please contact our customer support team so we can review the situation.

To help us investigate, please provide:

  • Your order number.

  • Your tracking number, if available.

  • Your shipping confirmation or relevant delivery details.

  • A brief description of the issue.

We will review the information and provide appropriate assistance based on the circumstances and the options available through the relevant carrier or fulfillment partner.

If a shipment is confirmed lost or another delivery problem arises, any available resolution will be handled in accordance with applicable law and our relevant policies. Nothing in this section limits any mandatory consumer rights.

08 — Changing Your Shipping Address

If you need to correct or update your shipping address, please contact us as soon as possible after placing your order.

Address changes may be possible only before your order enters processing or shipment preparation. Once fulfillment has begun or the package has been dispatched, we may be unable to change the delivery address.

We cannot guarantee that an address change will be completed, even if a request is submitted promptly. Please review your shipping details carefully before confirming your order.

09 — Shipping Address Accuracy

Your shipping address may differ from your billing address.

Customers are responsible for providing complete and accurate shipping information at checkout, including the recipient’s name, street address, city, postal code, country or region, and any required contact details.

Incorrect or incomplete address information may result in delivery delays, failed delivery attempts, additional carrier charges, or the return of a package.

If you notice an error after placing your order, please contact us immediately. Any available correction will depend on the order’s fulfillment status and the carrier’s procedures.

10 — Business Days & Delivery Estimates

Order processing takes place during regular business days. Weekends and public holidays are generally excluded from the stated processing timeframe.

The delivery estimates provided in this policy are intended as general guidance and may be affected by circumstances such as:

  • Public holidays and peak shopping periods.

  • Customs inspection or clearance.

  • Weather events and transportation disruptions.

  • Local carrier delays.

  • Incorrect or incomplete delivery information.

  • Other circumstances outside our reasonable control.

We will make reasonable efforts to support order fulfillment and respond to delivery inquiries. However, unless expressly stated otherwise, estimated delivery times should not be interpreted as guaranteed arrival dates.

11 — Contact Zelvarian

For questions about shipping fees, order processing, tracking, delivery delays, or address changes, please contact our customer support team.

Brand Name
Zelvarian

Legal Company Name
Guangxi Bolima Trading Co., Ltd.

Customer Support Email
service@zelvarian.com

Business Address
Room 1403, 9th Building, Yangguang Chenglong Guangying Yintian Bay, No.8 Liangda Avenue, Liangqing District, Nanning Area, China (Guangxi) Pilot Free Trade Zone, Guangxi Zhuang Autonomous Region, P.R. China

Zelvarian — Thoughtful Beauty, Delivered with Care.