Terms of Service

Welcome to Zelvarian. We appreciate your interest in our brand and products.

These Terms of Service (“Terms”) govern your access to and use of the Zelvarian website, including www.zelvarian.com (the “Site”), and any related shopping features, content, and services made available through the Site.

The Site is operated by Guangxi Bolima Trading Co., Ltd., doing business as Zelvarian. Throughout these Terms, “Zelvarian,” “we,” “us,” and “our” refer to Guangxi Bolima Trading Co., Ltd. operating under the Zelvarian brand.

By accessing or browsing the Site, creating an account where available, or placing an order, you agree to these Terms and the applicable policies published on our Site. Where the law requires a separate or express form of consent, we will seek that consent as required.

If you do not agree to these Terms, please discontinue using the Site and its services.

We may revise these Terms from time to time to reflect changes in our business, services, or legal obligations. The revised version will be published on this page with an updated revision date. Changes will take effect as permitted by applicable law. Any rights or protections that cannot lawfully be waived or restricted remain unaffected.

01. Website Access & Acceptable Use

By using the Site, you represent that:

  • You meet the minimum legal age required to use the Site or make purchases in your jurisdiction, or you are using the Site with the legally required supervision or authorization of a parent or guardian.

  • You have the legal capacity to enter into any agreement applicable to your use of the Site.

  • The information you provide in connection with an order or account is accurate, current, and complete to the best of your knowledge.

You agree to use the Site only for lawful purposes and in compliance with all applicable laws and regulations.

You must not:

  • Use the Site to engage in fraud, unlawful conduct, or activities that infringe the rights of others.

  • Upload, transmit, or introduce viruses, malware, malicious code, or other harmful or unauthorized software.

  • Attempt to gain unauthorized access to the Site, its systems, accounts, or related infrastructure.

  • Interfere with the Site’s security, operation, availability, or functionality.

  • Misuse the Site in a manner that could damage Zelvarian, other users, or third parties.

Where reasonably necessary and permitted by law, we may suspend, restrict, or terminate access to the Site for violations of these Terms or to protect the security and integrity of our services.

02. General Conditions

We reserve the right to decline, restrict, or cancel a transaction where reasonably necessary, subject to applicable law and any mandatory consumer rights.

You may not reproduce, duplicate, copy, sell, resell, distribute, publish, or commercially exploit any portion of the Site, its content, or its services without our prior written authorization, except where permitted by law.

Payments submitted through the Site may be processed by third-party payment service providers. Your payment information will be handled in accordance with the applicable payment provider’s procedures and our Privacy Policy.

We may use third-party service providers to support functions such as payment processing, order fulfillment, website maintenance, and customer support.

Nothing in these Terms is intended to exclude or limit any right or remedy that applicable law does not permit us to exclude or limit.

03. Website Information & Accuracy

We make reasonable efforts to keep the information on our Site accurate, clear, and up to date. However, product descriptions, photographs, ingredients or specifications where provided, availability information, prices, promotional details, and other website content may occasionally contain errors, omissions, or outdated information.

Product images are intended to illustrate the products and may not reproduce every detail exactly. Actual colors and visual appearance may vary depending on your device, display settings, lighting, or other technical factors.

We may correct errors, update content, or revise inaccurate information when necessary. Where an error affects an order, we will handle the matter in accordance with applicable law and any relevant order or consumer protection requirements.

We do not guarantee that every page or item of information will always be complete, current, or available without interruption.

04. Products, Pricing & Availability

Zelvarian strives to present its products, pricing, and services as clearly and accurately as reasonably possible.

Product availability, descriptions, prices, promotions, and website features may change from time to time. We may introduce new products, modify existing offerings, adjust prices, or discontinue products, subject to applicable law and any obligations already arising from accepted orders.

Unless expressly stated otherwise, displayed prices do not necessarily include shipping fees, taxes, duties, or other charges that may apply to your order. Any applicable charges will be presented at checkout or otherwise disclosed as required by law.

A price or product listing displayed in error does not automatically guarantee that an order will be accepted at that price. If a material error affects your order, we will take any steps required by applicable law, which may include notifying you and providing an appropriate option before proceeding.

Nothing in this section limits statutory pricing protections or other mandatory consumer rights.

05. Product Presentation, Returns & Refunds

We aim to represent Zelvarian products with care through product descriptions, photographs, and other materials provided on the Site.

Minor differences in color or appearance may result from screen settings, lighting conditions, or other technical factors. Such differences do not affect any rights you may have under applicable consumer protection laws.

Our procedures for eligible returns, refunds, and exchanges are described in our Return & Refund Policy, which should be read together with these Terms.

Please review the applicable policy before submitting a return request. If a product arrives damaged, defective, incorrect, or materially different from its description, please contact our customer support team so we can assess the issue and explain the available options.

Nothing in these Terms or our return procedures is intended to restrict any non-waivable rights you may have under applicable law.

06. Orders, Billing & Payments

Submitting an order constitutes an offer to purchase the selected products under the terms displayed during checkout. An order confirmation acknowledging receipt does not necessarily mean that the order has been accepted, unless the confirmation expressly states otherwise or applicable law provides otherwise.

We may review, decline, limit, or cancel an order where reasonably necessary, including in circumstances involving:

  • Inaccurate, incomplete, or unverifiable order information.

  • Suspected fraud, unauthorized payment activity, or security concerns.

  • Product unavailability or an inventory discrepancy.

  • A material pricing or listing error.

  • Restrictions required by law or applicable payment and delivery requirements.

If an order is canceled after payment has been collected, any refund due will be handled in accordance with applicable law and our relevant policies.

You are responsible for providing accurate billing, shipping, and contact information and for updating that information when necessary. Please review your order details carefully before completing checkout.

We do not guarantee that every payment method will be available at all times. Payment authorization and processing may be subject to the terms and procedures of the relevant payment provider.

07. Third-Party Tools & Services

The Site may incorporate or provide access to third-party tools and services, including payment processors, analytics providers, shipping partners, and other operational service providers.

These third parties may operate under their own terms, privacy notices, and service conditions. Where appropriate, we encourage you to review those documents before using their services.

Our use of third-party services does not mean that we control every aspect of their operations. However, nothing in these Terms excludes any responsibility that applicable law imposes on Zelvarian for its own acts, omissions, or obligations.

08. External Websites & Links

For your convenience, the Site may contain links to websites or resources operated by third parties.

These external websites are not necessarily owned, managed, or controlled by Zelvarian. We are not responsible for third-party content, availability, services, security, privacy practices, or policies, except to the extent responsibility cannot be excluded under applicable law.

Accessing an external website is at your discretion. We recommend reviewing the relevant website’s terms and privacy notice before providing information, making purchases, or engaging with its services.

The inclusion of a link does not, by itself, constitute an endorsement or guarantee of the linked website or its offerings.

09. Intellectual Property & Brand Materials

Unless otherwise indicated, the Site and its contents—including brand elements, logos, text, graphics, product photographs, page layouts, and other materials—are owned by Zelvarian, its operator, or the relevant rights holders and are protected by applicable intellectual property laws.

You may access and use the Site for personal, lawful, non-commercial purposes. No ownership rights are transferred to you through your use of the Site.

Except where expressly authorized in writing or permitted by applicable law, you may not reproduce, modify, distribute, publish, publicly display, create derivative works from, or commercially exploit Site content or brand materials.

All third-party names, marks, and materials remain the property of their respective owners.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Zelvarian will not be liable for losses arising from circumstances beyond its reasonable control or from a user’s unlawful or improper use of the Site.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any liability that cannot lawfully be waived or limited.

To the extent permitted by applicable law, any liability arising from your use of the Site or a transaction through the Site will be assessed in light of the circumstances, the nature of the claim, and the rights and remedies available under applicable law.

This section does not remove any mandatory consumer rights relating to product quality, conformity, refunds, or other statutory protections.

11. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or reasonable costs arising directly from your material breach of these Terms, unlawful use of the Site, or infringement of another person’s rights.

This provision does not require you to indemnify Zelvarian for losses caused by our own unlawful conduct, negligence where liability cannot be excluded, or other matters for which applicable law prohibits such an obligation.

12. Suspension & Termination

We may suspend or restrict access to all or part of the Site where reasonably necessary for security, maintenance, suspected misuse, legal compliance, or enforcement of these Terms.

Where appropriate and practicable, we may provide notice or an explanation. Any action taken under this section will remain subject to applicable law and any rights you may have in relation to an existing order or transaction.

Ending or restricting access to the Site does not affect rights, obligations, or remedies that accrued before the restriction or termination.

13. Governing Law & Consumer Rights

These Terms are subject to the laws applicable to the relevant relationship and transaction, as determined by applicable conflict-of-law rules and mandatory legal requirements.

Where mandatory consumer protection laws in your country or region apply, nothing in these Terms is intended to deprive you of protections or remedies that those laws grant you.

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

14. Changes to These Terms

We may update these Terms to reflect changes in our products, services, business operations, or legal requirements.

The latest version will be published on this page together with its revision date. Unless otherwise required by law, updates will apply from the time they are published or from any later effective date stated in the revised Terms.

Where applicable law requires advance notice or specific consent for a material change, we will follow the relevant requirements.

Your continued use of the Site after revised Terms take effect may indicate acceptance where legally valid. Continued use will not replace any separate consent required by law.

15. Contact Zelvarian

For questions about these Terms of Service, your order, or our website practices, please contact our customer support team.

Brand Name: Zelvarian

Legal Company Name: Guangxi Bolima Trading Co., Ltd.

Customer Support Email: service@zelvarian.com

Business Address: Room 1403, 9th Building, Yangguang Chenglong Guangying Yintian Bay, No.8 Liangda Avenue, Liangqing District, Nanning Area, China (Guangxi) Pilot Free Trade Zone, Guangxi Zhuang Autonomous Region, P.R. China

Thank you for choosing Zelvarian. We appreciate the trust you place in our brand and are committed to providing a clear, thoughtful shopping experience.