Purchase Terms & Conditions

These Purchase Terms & Conditions (“Purchase Terms” or “Terms”) govern purchases made through the Zelvarian website at https://www.zelvarian.com (the “Site”).

The Site is operated by Guangxi Bolima Trading Co., Ltd. (“we,” “us,” or “our”), doing business under the brand name Zelvarian.

By placing an order through the Site, you acknowledge that you have read and agree to these Purchase Terms, together with the following policies, where applicable:

• Terms of Service

• Privacy Policy

• Shipping Policy

• Return & Refund Policy

• Any other applicable policies published on the Site

If you do not agree to these Terms, please refrain from placing an order through the Site. Nothing in these Terms is intended to exclude or limit any rights that cannot lawfully be excluded or limited under applicable law.

01. General Purchase Requirements

By submitting an order, you confirm that:

• You have the legal capacity to enter into a purchase transaction under applicable law.

• The information you provide during checkout is accurate, complete, and up to date.

• You are authorized to use the payment method selected for your purchase.

• Your purchase and receipt of the products comply with applicable laws and regulations.

Where permitted by applicable law, communications with our customer support team may be reviewed or retained for purposes such as order assistance, transaction verification, service quality monitoring, and dispute resolution.

02. Privacy & Personal Information

Personal information collected through the Site, checkout process, email correspondence, and customer service interactions will be handled in accordance with our Privacy Policy and applicable privacy laws.

We encourage you to review our Privacy Policy to understand how personal information may be collected, used, disclosed, and protected.

We may revise our Privacy Policy when operational practices, legal requirements, or regulatory obligations change. Any such revisions will be published or communicated as required by applicable law.

03. Order Submission, Confirmation & Processing

After you submit an order, we will generally send an order confirmation email to the address provided during checkout.

An order confirmation acknowledges receipt of your order. It does not necessarily mean that the order has been finally accepted or that fulfillment is guaranteed.

We reserve the right, to the extent permitted by applicable law, to review, place on hold, decline, modify where authorized, or cancel an order when circumstances reasonably require, including:

• Products becoming unavailable or inventory information being inaccurate.

• Obvious errors in product descriptions, specifications, or pricing.

• Transactions that appear unauthorized, fraudulent, or otherwise suspicious.

• Incomplete or inconsistent order information that prevents verification or fulfillment.

• Other legitimate circumstances that make successful order fulfillment impracticable or unlawful.

If we cancel an order after payment has been received, any applicable refund will be handled in accordance with our Return & Refund Policy, the relevant payment procedures, and applicable law.

Where appropriate, we will contact you using the contact details provided with your order.

04. Product Descriptions & Presentation

We make reasonable efforts to present accurate and current information about our products, including descriptions, images, specifications, and other relevant details.

However, differences in screen settings, lighting, display technology, product updates, or packaging changes may result in minor variations in appearance or presentation.

We do not intend these variations to misrepresent the essential characteristics of a product. If an item you receive is materially different from its description, please contact our customer support team for assistance in accordance with our Return & Refund Policy and applicable consumer protection laws.

05. Pricing & Pricing Errors

Prices displayed on the Site are subject to change without prior notice, except where applicable law requires otherwise. The price and any applicable charges shown during checkout will form the basis of your transaction, subject to any lawful correction of an error.

Although we take reasonable steps to maintain accurate pricing information, errors may occasionally occur because of technical issues, system updates, or incorrect product data.

If we identify an obvious pricing error affecting your order, we may, where permitted by law:

• Notify you of the error and explain the available options.

• Request your confirmation before proceeding at a corrected price, where appropriate.

• Cancel the affected order if it cannot reasonably be fulfilled under the original terms.

If an order is canceled following payment, any applicable refund will be processed in accordance with applicable law and the relevant payment procedures.

06. Product Availability & Delivery

Product availability may change due to inventory levels, demand, supplier conditions, or other operational factors. An item displayed on the Site is not guaranteed to remain available until an order has been accepted for fulfillment.

Order processing, shipping arrangements, estimated delivery periods, and applicable delivery conditions are governed by our Shipping Policy.

Delivery estimates are provided for planning purposes and may be affected by factors including:

• The destination country, region, or address.

• The shipping method selected.

• Customs inspections, clearance procedures, or import requirements.

• Carrier capacity, transportation interruptions, or delivery delays.

• Weather events, public holidays, or other circumstances beyond our reasonable control.

If a product becomes unavailable after you place an order, we may contact you to explain the situation and discuss an appropriate solution, including cancellation or a refund where applicable.

Nothing in this section excludes any delivery obligations or remedies required by applicable law.

07. Product Suitability & Disclaimer

Before placing an order, please review the available product descriptions, specifications, instructions, and other relevant information to determine whether the product meets your needs.

You are responsible for checking any applicable local restrictions or requirements concerning the purchase, importation, possession, or use of a product in your destination country or region.

Product specifications, packaging, labeling, and included accessories may vary where legitimate product updates, destination-specific requirements, or availability conditions apply.

Such variations do not override any express product commitments or mandatory consumer rights under applicable law.

08. Taxes, Customs Duties & Other Charges

Taxes, customs duties, import charges, and other government-imposed fees may vary depending on the destination and the applicable local regulations.

Depending on the shipping arrangement and local requirements, certain charges may be payable by the customer upon importation or delivery.

Where applicable, taxes or other charges presented during checkout will be disclosed as part of the order information. Charges imposed separately by customs authorities or other government agencies will be handled in accordance with the relevant laws and shipping arrangements.

We recommend that customers review the import requirements applicable to their destination before placing an order.

09. Changes to These Purchase Terms

We may update these Purchase Terms from time to time to reflect changes in our business operations, website practices, or applicable legal requirements.

The revised version will be published on the Site with an updated effective date where appropriate. Changes will apply as required by applicable law, and any effect on an existing order will be determined in accordance with the terms applicable to that transaction and relevant legal requirements.

We encourage you to review this page periodically to stay informed about the terms governing purchases through the Site.

10. Contact Information

If you have questions about these Purchase Terms, need assistance with an order, or would like clarification regarding a purchase, please contact us using the information below.

Brand Name
Zelvarian

Legal Company Name
Guangxi Bolima Trading Co., Ltd.

Customer Support Email
service@zelvarian.com

Business Address
Room 1403, 9th Building, Yangguang Chenglong Guangying Yintian Bay, No.8 Liangda Avenue, Liangqing District, Nanning Area, China (Guangxi) Pilot Free Trade Zone, Guangxi Zhuang Autonomous Region, P.R. China

When contacting us about an existing order, please include your order number and a brief description of your inquiry so that we can assist you more efficiently.

Our Commitment to a Clear Shopping Experience

At Zelvarian, we believe that transparent information and clear purchase conditions are essential to building customer confidence. We aim to provide an online shopping experience supported by accessible policies, responsible service, and clear communication throughout the purchasing process.

Thank you for choosing Zelvarian.

Zelvarian — Thoughtful Beauty. Transparent Service.